Social Media Community Manager

Job description

About One-eyed Jack

One-eyed Jack is South Africa’s leading integrated communications agency specialising in entertainment, comedy, content creation, and large-scale live events. We manage high-profile properties such as the Savanna Comics’ Choice Comedy Awards, the Content Creator Awards, AI Empowered, and bespoke campaigns for some of the country’s most recognised brands.

Role Overview

We are seeking an experienced Social Media Community Manager to own and execute social media strategy across One-eyed Jack’s portfolio. This role requires 5–10 years of hands-on experience in social media management, with a proven ability to create content, engage communities, report on performance, and deliver campaigns.

This is an office-based role at the agency's HQ in Cape Town. In addition to managing our event pages, the Social Media Community Manager will also be expected to shoot and post behind-the-scenes (BTS) content of the One-eyed Jack team.

Key Responsibilities

• Content Planning & Management
• Develop content calendars for all event properties and agency channels.
• Write, edit, and schedule posts across multiple platforms (Instagram, Facebook, TikTok, Twitter/X, LinkedIn, YouTube).
• Ensure messaging is on-brand, aligned with campaign strategies, and approved by the Marketing Communications Manager.

Community Engagement

• Monitor and engage with communities across all platforms, responding to queries, comments, and direct messages in line with brand tone.
• Build and maintain positive relationships with audiences, influencers, and creators.
• Proactively manage reputation and address issues swiftly.

Campaign Execution

• Collaborate with the creative team to brief in and manage assets for social campaigns.
• Work with content creators and influencers to align messaging and deliverables.
• Support sponsor and partner integrations across social platforms.
• Capture, edit, and publish BTS and office culture content featuring the One-eyed Jack team.

Analytics & Reporting

• Track performance metrics, prepare reports, and provide insights for continuous improvement.
• Ensure regular updates to the Marketing Communications Manager and directors on campaign performance.

On-Site Event Support

• Attend the agency's events to manage social content in real-time.
• Capture live moments, oversee event hashtags, and engage online audiences during events.

Requirements

• 5–10 years’ experience in social media community management, preferably in events, entertainment, or agency environments.
• Strong understanding of all major social platforms and emerging trends.
• Excellent writing, editing, and proofreading skills.
• Experience managing multiple social accounts simultaneously.
• Strong knowledge of content planning and scheduling tools (e.g. Hootsuite, Sprout Social, Later, Meta Business Suite).
• Experience in reporting and analytics (e.g. Meta Insights, Google Analytics, Sprout Social reporting).
• Comfortable shooting and editing short-form video content (Reels, TikToks, YouTube Shorts) using mobile-first tools.
• Strong knowledge of basic skills in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) advantageous.
• Familiarity with CRM platforms (Mailchimp, HubSpot, or similar) beneficial.
• Confident working under pressure and managing live social coverage at events.
• Detail-oriented, highly organised, and self-motivated.
• Professional, deadline-driven, and a strong communicator.

Beneficial Skills

• Experience in photography and videography for digital-first campaigns.
• Ability to edit quick-turnaround video content for live posting.
• Knowledge of paid social advertising (Meta Ads Manager, TikTok Ads).
• Understanding of influencer/creator collaborations and contracts.
• Strong creative instincts with a keen eye for design and brand consistency.

What We Offer

• The opportunity to lead social media across South Africa’s most exciting cultural and entertainment events.
• A dynamic, creative work environment within a highly respected agency.
• Close collaboration with leading sponsors, media partners, and top-tier talent.

Posted on 01 Oct 14:57, Closing date 30 Nov