Account Manager-Nethwork BBDO

Job description

Understanding of the global account management, the adaptation of global creative, and fast pace of retail execution and a thorough understanding of digital marketing is essential.


Experience in retail marketing and large-scale point of sale executions is required.

Client service / business management    

• Day-to-day project management of all projects allocated to you on one or more accounts, from conceptualisation through to production

• Handle big volumes of work, with speed and without error, for tactical / retail campaigns.

• Be calm and methodical under pressure

• Manage budget and be accountable for profit on all projects

• Support Account Directors and guide Junior Account Executives

• Strengthen the relationship and profile of Account Management with all departments

• in the Agency

• Control creative output, schedules, cost estimates and financial control of production

• Processes

• Take responsibility for managing internal and client status meetings

• Ensure appropriate sign-off on all required project documentation

• Ensure understanding of the client business, activities and objectives.

• Ensure delivery of exceptional creative solutions that meet the client objectives.

• Assist in all relevant support activities - Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings

• Leading and driving integration between various agencies working on the Client's account

• Ensure that processes are followed meticulously to ensure efficiency, accuracy, and profitability.

• Take responsibility for the input and the output. Briefs must be clear. Executions must be accurate.

Client relationship development  

• Have a clear understanding of the client's operational requirements and deliver briefs to agreed plans

• Build strong working relationships with direct clients through consistency, delivery, and communication.

• Continuously provide updated information regarding status of work, while managing the client's expectations

• Provide clients with full access to the range of services that are available within the TBWA\Group

• Raise, develop and exploit opportunities for business development with existing and potential clients where relevant and possible.

• Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, copy and artwork instructions

• To manage the invoicing and financial administration within the team.

• Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines

• Ensure successful delivery of all client briefs on time and within budget

 Collaboration and team work       

• Ensure that any relevant intelligence is shared with team members for learning across the Agency

• Manage the workflow process to ensure integration and collaboration between disciplines

• Attend in-person meetings with clients and team members when required

• Be in office on relevant days to focus on team integration and understanding and culture.

 Financial management                                                                         

• Ensure accurate and up to date financial administration to ensure timeous collection of income for the agency

• To monitor all billings procedures alert Business Unit Director promptly to any likely changes to billing and Income or any potential write-offs

• Be clear on hours scoped per brief and ensure accurate management of those hours.

• Ensure that timesheets are accurate for each project, to make sure budgets are managed accurately.

Core Expectations

• Manage Mercedes-Benz (Passenger Cars, Vans and Customer Services) campaigns
• Campaigns include launch and retail campaigns
• Briefing, client alignment, reviews, internal agency alignment (includes OMD), rollout coordination as per chase list, labelling and uploading assets on commin retail.
• Reporting

• Manage Passenger Cars tactical campaigns – 4 per year (quarterly) with a minimum of 500 assets per campaign.

• Briefing, client alignment, reviews, internal agency alignment (includes OMD), rollout coordination as per chase list, labelling and uploading assets on commin retail.

• Reporting

• Manage global partner brief, execution and accurate delivery (Adaptation Hub) for all Mercedes-Benz tactical campaigns

• Manage any other ad hoc campaigns on the Mecedes-Benz portfolio

• Support on Trellidor projects as required

• Ensure high quality executions from all briefs, by understanding what you’re asking for, and communicating consistently and clearly.

• Directly reporting to the Senior Account Director, ensuring regular updates, red flags and asking for support.

• Consistent delivery “whatever-it-takes” attitude, availability when needed.

Posted on 19 Mar 15:42, Closing date 17 Apr