Account Manager (12 Months FTC)

Job description

Job Title: Account Manager                                                            
Client Service / Business Management

• Day-to-day project management of all projects allocated to you on one or more accounts, from conceptualization through to production.

• Manage budget and be accountable for profit on all projects.

• Strengthen the relationship and profile of Account Management with all departments in the Agency.

• Support Account Directors and guide Junior Account Executives.

• Assist with New Business activities as and when required.

• Control creative output, schedules, cost estimates and financial control of production processes.

• Improve cost effectiveness and profitability.

• Take responsibility for managing internal and client status meetings.

• Ensure appropriate sign-off on all required project documentation .

• Ensure understanding of the effect of a job on the client's bottom line (ROI).

• Ensure that relevant case studies are acquired and kept for both team, new business presentations and web-site information.

• Ensure delivery of exceptional creative solutions.                             

• Assist in all relevant support activities - Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings.

• Leading and driving integration between various agencies working on the Client's account.                                               

Client Relationship Development

• Have a clear understanding of the client's operational requirements and deliver briefs to agreed plans.              

• Continuously provide updated information regarding status of work, while managing the client's expectations.              

• Provide clients with full access to the range of services that are available within the TBWA\Group.

• Raise, develop and exploit opportunities for business development with existing and potential clients.

• Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, copy and artwork instructions.

• Ensure Client and Agency is kept up to date with any developments on the account via attendance at relevant meetings, regular reviews.

• Track Client's and project profitability where appropriate.

• To manage the invoicing and financial administration within the team. To train the AE in the above and support Account Management and the Finance department with regards to Financial Reporting.                                

• Drive Aprais / Yardstick or other action plans & continuously drive an awareness of how all actions have an impact on the Aprais scores.

• Assist in the development of the Agency's relationship with the Client from Advertising supplier to Marketing Communication supplier to Brand Leader.

• Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines.

• Ensure successful delivery of all client briefs on time and within budget.

Collaboration and Team Work

• Ensure that any relevant intelligence is shared with team members for learning across the Agency.

• Work with the team to ensure the above by prioritizing, delegating and managing each of the projects in hand and to ensure regular reviews with clients.

• Assist with collaboration across all disciplines in the Agency.

Financial Management

• Deliver the best solutions to your client and maximizing profit for your client and the agency.

• Ensure invoicing and financial administration of the highest standards to ensure timeous collection of income for the agency.

• Provide monthly forecasts and income reports to your team associates.

• Drive the ethics of cost control and income growth all the way through your team.

• To monitor all billings procedures carried out by Account team and alert Account.

• Management Director promptly to any likely changes to billing and Income or any potential write-offs.

• Manage Client and project profitability.

Core Expectations

• Set objectives, provide feedback and manage reviews.

• Create clear development plans for yourself and support the development of the team's skill pool.

• To receive coaching and mentorship in order to develop skills required to be an effective mentor and coach in the future.

• Adhere to company performance and behavior expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc.

Job Requirements:

• Strong communication, interpersonal, and organisational skills.

• Bachelor's degree in a relevant field (Business, Marketing, Advertising, or related discipline).

• 2-3 years of experience in account management or sales, preferably within an advertising agency environment.

Required Values


Makes the work great

• We don't hyst make good work. We make great work

We not me oriented

• No one can whistle a concerto. It takes a whole orchestra to play it.

Possesses healthy paranoia

• Healthy paranoia keeps you agile and pushes the boundaries.

Do the right thing

• Our decisions are based on sound moral and ethical principles.

Seek out different

• You will never influence the world by being just like it.

Posted on 23 Sep 09:34, Closing date 22 Oct