Student Support Intern

Job description

Department:

Student Advancement

Reporting structure:

Line Manager: Bursary Programme Co-ordinator

Location: Cape Town

Employment type: 12 month contract | July 2026 - June 2027


Role overview:

The Intern plays a critical role within the student advancement team, contributing towards bursary support for bursary students. This position entails providing both administrative and relational support to ensure students’ financial, academic, and personal development needs are met. This role emphasizes the holistic advancement of students through Feenix’s values of sustainability, innovation, transparency, and efficiency.

Key responsibilities:

Bursary administration

• Assist with bursary administration such as capturing student data, assisting with student recruitment and relevant bursary documentation.
• Ensure that bursary students' personal information is updated and checked on a monthly basis to ensure correct disbursement of bursary resources.
• Assist with the recruitment of bursary cohorts.
• Provide email, WhatsApp and telephonic assistance to students regarding available bursaries Student Support & Advancement.
• Participate in onboarding sessions, orientations, and wrap-around services to support student engagement and well-being.
• Conduct admin duties for monthly bursary student check-ins, monthly and quarterly, to monitor academic progress and keep abreast with challenges impacting students.
• Conduct follow-ups with students regarding surveys, feedback forms, and pulse checks to gather insights on student experiences and refine support offerings as needed.
• Custodian of the bursary team’s administrative tasks, such as tracking, filing, research, etc engagement and wrap-around support services.
• Assist with the pay it forward (PIF) initiative, collaborating on a 10-month programme and encouraging students to participate in community impact projects and crowdfunding for other students when applicable.
• Conducting research on potential stakeholder partnerships that are beneficial for students monitoring, reporting and impact measurement.
• Assist with the collection of success indicators, maintain accurate student records, and monitor outcomes to enhance program effectiveness.
• Collaborate with the monitoring and evaluation team to prepare reports on student outcomes, resource allocation, and program performance.
• Assist with AdHoc research pertaining to students student communication and relationship building.
• Assist with all student inquiries, maintaining transparent, efficient, and student-centered communication.
• Work closely with students and student support teams to streamline consent processes, ensuring access to necessary student data while preserving privacy.

Qualifications and experience:

• Education: Bachelor’s degree in social sciences, development studies, psychology, or a related field.
• Experience: Minimum of 1 years of experience in bursary administration support, student support, preferably within a nonprofit or educational setting.

Working environment:

● In-office, full-time

● Monday to Friday, 08h00am to 17h00pm

Please send your CV and motivation letter to gro.xineef@sboj by 8 May.
Shortlisted candidates may also be asked to submit a brief voice note or video sharing why they would like to join Feenix and the value they believe they would bring to the organisation.

If you do not hear from us within four weeks after the closing date, please consider your application unsuccessful.

Skills and competencies

• Strong organisational and time management skills in a fast-paced environment.
• Warm, empathetic communication style with the ability to build supportive relationships with students.
• Clear, professional, and student-centred communication (written and verbal) across multiple channels.
• Detail-oriented with strong administrative skills and accuracy in handling student data and documentation.
• Proficiency in Microsoft Office and confidence using digital tools for tracking and reporting.
• Ability to manage multiple tasks while maintaining accountability and quality output.
• Proactive, solutions-driven approach with a strong focus on student success.
• Able to work independently and as part of a team.
• Professional and careful handling of sensitive student information.

Company Description

Feenix is an independent, nonprofit, and technologically innovative organisation. We serve higher education students to assist in removing their debt through a secure crowdfunding platform and our Skills Development Bursary programme with businesses. Feenix comprises a team of young innovators who believe that access to education is one of the most important issues affecting South Africa today. Our team is diverse and ever-evolving. You need to be comfortable with change and have a roll-up-your-sleeves attitude. We have a hybrid in-office / work from home work-week. We offer flexible work hours, innovative leave policies and great opportunities for learning and training. Our social mission and values-based leadership team will provide you with a purpose-driven and meaningful work environment.

Posted on 28 Apr 09:00, Closing date 8 May