This is according to Khwinisa Technologies managing director Cecil Mashawana. He says maintaining support systems for communications can be costly and resource intensive. "Companies are taking a hard look at budgets, trying to balance expenses with a need to connect employees, suppliers, and clients in multiple time zones and collaborate in real time."
UC integrates enterprise communication into a single user-friendly platform with integrated easy-to-use tools. It is a strategic IT service that incorporates voice, multi-media, unified messaging, presence management, mobility, and automation services onto a single unified platform. Implementing and managing a reliable and scalable unified communication platform is not easy, since it is made up of multiple devices and applications, all of which need to work together to deliver a seamless, consistent user experience.
It can also represent a major investment, requiring up-front expenditures to build out the unified communication infrastructure, refresh the supporting network, and train support staff with relevant technology skills. This cost-effective option helps organisations bridge the gap between business information and communications, improving workplace without significant investment in the underlying infrastructure.
"You can now reap all the benefits of unified communications without making a substantial outlay, all while leveraging our extensive experience, people, processes, and tools. This option increases productivity while integrating enterprise communications tools with back-office processes, without the necessary capital investment," he explains.
UC can also accelerate business processes and decision-making by enabling immediate access to people, data, and applications any time, anywhere, on any device. UC serves as the underlying platform for the full range of collaboration capabilities and services, and offers organisations flexibility as they grow.
In addition, UC is available through a hosted, cloud-based service designed for high levels of availability and scalability for core business workloads in a flexible consumption model while reducing cost of IT ownership. Mashawana says UC increases productivity, reduces operational costs and reduces telecommunication costs. "UC can reduce overall telecommunication costs by consolidating telephony access, without necessarily ripping and replacing the entire legacy telephony infrastructure."
