BrandLove | Bizcommunity

BrandLove | Bizcommunity

News

CEM Africa heads to Johannesburg on 20 November 2025

CRM, CX, UX

CEM Africa heads to Johannesburg on 20 November 2025

Issued by CEM Africa Summit 18 Sep 2025

(Image supplied)

CRM

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

The number 1 workplace skill you’re probably ignoring (but shouldn’t)

Skills Development & Training

The number 1 workplace skill you’re probably ignoring (but shouldn’t)

Chantel Botha, Issued by BrandLove 24 Mar 2025

Why brands should stop hiding from their customers

CRM, CX, UX

Why brands should stop hiding from their customers

Issued by BrandLove 6 Mar 2025

The science of service recovery: Why resolving complaints boosts your bottom line

CRM, CX, UX

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, Issued by BrandLove 20 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Reignite Your Culture, Unleash Your Team, and Accelerate Growth

CRM, CX, UX

Reignite Your Culture, Unleash Your Team, and Accelerate Growth

Issued by BrandLove 20 Jan 2025

Tourism

2023 Wine Tourism Conference to address brand building and distinction

20 Mar 2023

Source © Patrick Tomasso Kirsty Bisset gives her five key takeaways from the Digital Marketing World Forum 2022

Trends

5 key takeaways from the Digital Marketing World Forum 2022

Kirsty Bisset 6 Dec 2022

CEM Africa gathers who's who of e-commerce and CX gurus

Events & Conferencing

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

A peek into the fifth annual eCommerce Africa conference

Branding

A peek into the fifth annual eCommerce Africa conference

22 Mar 2019

Chantel Botha of BrandLove in action at eCommerce Africa 2019.

CRM

#ECO19: Why brands need to create emotional experiences for Generation CX

Leigh Andrews 19 Mar 2019

Chantel Botha, head of customer experience strategy and consulting at BrandLove.

Trends

#BizTrends2019: The brand promise chasm is widening for consumers

Chantel Botha 23 Jan 2019

Marketing

"Let me tell you a story..." Why marketing fails without digital storytelling

Leigh Andrews 5 Apr 2018

Image credit: Brandlove.

CRM, CX, UX

Do you talk about great CX or do you do great CX?

Mareli Smit 21 Dec 2017

AI is already here - we just call them Transformers!

CRM, CX, UX

AI is already here - we just call them Transformers!

Mareli Smit 4 Oct 2017

You hired them, now trust them to get the job done. JR Bale © –

CRM, CX, UX

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

The CXA Awards - What it means for South African consumers

Events & Conferencing

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

CRM, CX, UX

Finally get ROI from customer engagement by designing unforgettable brand experiences

Issued by BrandLove 4 May 2017

Customer Experience Africa Awards launched

CRM, CX, UX

Customer Experience Africa Awards launched

5 Apr 2017

Artisticco LLC © –

CRM, CX, UX

2017: The year of taking your business from Gen X to Gen CX

Leigh Andrews 27 Mar 2017

Trends

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

ROI on customer experience as simple as replacing these 'apps'

CRM, CX, UX

ROI on customer experience as simple as replacing these 'apps'

Johan Botha 5 Oct 2016

The customer experience ripple effect

CRM, CX, UX

The customer experience ripple effect

Mareli Smit 5 Oct 2016

If only it were this easy to create loyal customers! © Anyka –

CRM, CX, UX

#CEMAfrica: Creating customers

Leigh Andrews 17 Aug 2016

CEM Summit leads the way for the African customer experience industry

CRM

CEM Summit leads the way for the African customer experience industry

Issued by Kinetic Events 28 Jul 2016

The rapid evolution of customer experience management

CRM, CX, UX

The rapid evolution of customer experience management

11 Jul 2016

Africa's largest CEM event hits Cape Town this August

CRM

Africa's largest CEM event hits Cape Town this August

Issued by Kinetic Events 7 Jul 2016

CRM, CX, UX

Those 'idiots' are your brand ambassadors!

Mareli Smit 6 Jul 2016

I hate speaking to your call centre!

Branding

I hate speaking to your call centre!

Chantel Botha, Issued by BrandLove 15 Apr 2016

Redesigning customer experience with BrandLove CX

CRM, CX, UX

Redesigning customer experience with BrandLove CX

Leigh Andrews 23 Feb 2016

#Badcustomerservicemustfall

CRM, CX, UX

#Badcustomerservicemustfall

Mareli Smit 21 Jan 2016

Let's punish them for being loyal to us!

CRM, CX, UX

Let's punish them for being loyal to us!

Johan Botha 15 Jan 2016

The first CX Day Johannesburg

CRM, CX, UX

The first CX Day Johannesburg

Issued by Global CX Day 13 Oct 2015

Global CX Day - celebrating remarkable customer experiences

CRM, CX, UX

Global CX Day - celebrating remarkable customer experiences

Issued by Global CX Day 23 Sep 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –

Branding

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

"Yes, baby, yes!" Faking customer experience almost always ends in separation

CRM, CX, UX

"Yes, baby, yes!" Faking customer experience almost always ends in separation

Johan Botha 14 Sep 2015

The craft of customer experience (CX) design

Design

The craft of customer experience (CX) design

Chantel Botha 27 Aug 2015

CEM Africa Summit opens this week in Cape Town

Events & Conferencing

CEM Africa Summit opens this week in Cape Town

20 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CRM, CX, UX

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Customer experience F-Words

CRM, CX, UX

Customer experience F-Words

Chantel Botha 3 Jun 2015

Marketing

Using the opinion age to grow brandlove

Carolyn Cramer 25 Feb 2014