Loyalty | Bizcommunity

Loyalty | Bizcommunity

News

Branding

Top brands boost SA's economy with R771bn

17 hours

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 17 hours

Africa is not just chatting; it is closing deals

Digital

Africa is not just chatting; it is closing deals

Megan du Toit, Issued by Dentsu 1 day

Romance, adventure, and horror collide in April's film lineup

Film

Romance, adventure, and horror collide in April's film lineup

Daniel Dercksen 1 day

Convenience retail is saving forecourts from fuel-driven decline

FMCG

Convenience retail is saving forecourts from fuel-driven decline

1 day

TFG partners with PayJustNow for in-store payment flexibility

Banking & Finance

TFG partners with PayJustNow for in-store payment flexibility

2 days

The 10-person agency team is becoming one person with a laptop

Marketing

The 10-person agency team is becoming one person with a laptop

Mathabatha Sexwale, Issued by Brave Group 2 days

Black Friday-Cyber Monday 2026 strategy starts with data

Research

Black Friday-Cyber Monday 2026 strategy starts with data

Issued by DUO Marketing + Communications 2 days

The 'experience economy' has arrived as consumers' expectations shift

Trends

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 2 days

Crisis isn’t the time to improvise

PR & Communications

Crisis isn’t the time to improvise

Keke Matlou, Issued by Incentive Travel & Events 3 days

The hidden costs behind e-commerce convenience

E-commerce

The hidden costs behind e-commerce convenience

Nancy Dusani 3 days

What Takealot’s House of Beauty says about the future of retail

Retail

What Takealot’s House of Beauty says about the future of retail

Evan-Lee Courie 3 days

New Gen 2026: The architecture of marketing and tech leadership

Marketing

New Gen 2026: The architecture of marketing and tech leadership

Issued by New Gen Awards 23 Mar 2026

Refinery marks 10 years with expanded impact on everyday fashion

Fashion & Homeware

Refinery marks 10 years with expanded impact on everyday fashion

20 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

CRM

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

AAXO Roar Awards 2026 spotlight trade-driving exhibitions

Events & Conferencing

AAXO Roar Awards 2026 spotlight trade-driving exhibitions

19 Mar 2026

Research

Brand intelligence for a competitive advantage

Issued by BMi Research 19 Mar 2026

African Loyalty Awards spotlight customer-centric brands

CRM, CX, UX

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Supplied image: Dori Moreno, growth strategist and founder of Journey of Self

Management & Leadership

The secret to sustainable leadership for women

Dori Moreno 18 Mar 2026

Beyond the badge: Why cheaper car brands aren’t the real disruptor

Automotive

Beyond the badge: Why cheaper car brands aren’t the real disruptor

Liezel Jonkheid 18 Mar 2026

Spar Group launches voluntary severance programme as part of turnaround strategy

Retailers

Spar Group launches voluntary severance programme as part of turnaround strategy

18 Mar 2026

Hot 102.7FM surges to 710,000 regular listeners, expanding its commercial footprint in Gauteng

Radio & Audio

Hot 102.7FM surges to 710,000 regular listeners, expanding its commercial footprint in Gauteng

Issued by HOT 102.7FM 17 Mar 2026

EXCLUSIVE | Pep's R95bn success story: How dignity drives retail innovation

Retailers

EXCLUSIVE | Pep's R95bn success story: How dignity drives retail innovation

James Townsend 17 Mar 2026

Vol. 08 - Welcome to On the Dot Insights Newsletter

Printing

Vol. 08 - Welcome to On the Dot Insights Newsletter

Issued by On the Dot 24 Nov 2025

Vol. 07 - Welcome to On the Dot Insights Newsletter

Printing

Vol. 07 - Welcome to On the Dot Insights Newsletter

Issued by On the Dot 30 Oct 2025

Why data protection is the new currency for consumer trust in 2026

CRM

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

Inside the luxury economy: Why cash isn't your golden ticket anymore

Sales

Inside the luxury economy: Why cash isn't your golden ticket anymore

13 Mar 2026

Social Media

How Instagram addictiveness lawsuit could reshape social media – platform design meets product liability

Carolina Rossini 12 Mar 2026

Your campaign was dead before it launched

Marketing

Your campaign was dead before it launched

Mathabatha Sexwale, Issued by Brave Group 12 Mar 2026

Ziphindiwe Ngcobo is the department executive for marketing at Isuzu Motors South Africa. Source: Supplied.

Marketing

Marketing needs its human layer back

Ziphindiwe Ngcobo 12 Mar 2026

Innovation in incentives and loyalty

Marketing

Innovation in incentives and loyalty

Andrew Solomon, Issued by Achievement Awards Group 12 Mar 2026

Dentsu Creative SA’s content excellence sparks major ABC growth for TFG

Magazines

Dentsu Creative SA’s content excellence sparks major ABC growth for TFG

Issued by Dentsu 12 Mar 2026

The quiet paradox: Media's lack of executive attention

Media

The quiet paradox: Media's lack of executive attention

Bongi Mvuyana 12 Mar 2026

Controlling your loyalty channel leads to better customer insights

CRM

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Annique Rooibos celebrates 55 years as a pioneer in skincare innovation

Health & Beauty

Annique Rooibos celebrates 55 years as a pioneer in skincare innovation

11 Mar 2026

Collaborative strategies needed to unlock SA's franchising potential

Franchising

Collaborative strategies needed to unlock SA's franchising potential

10 Mar 2026

SA's FMCG brands adapt to health and convenience strategies

FMCG

SA's FMCG brands adapt to health and convenience strategies

10 Mar 2026

How SMEs can use AI for product development

SMEs

How SMEs can use AI for product development

Jeremy Lang, Issued by Business Partners Limited 10 Mar 2026

Natascha Torres, head of digital media strategy at iqbusiness examines the power of micro communities (Image source: © 123rf )

Media

The power and relevance of micro communities for B2B brands

Natascha Torres 6 Mar 2026

Branding

Deep trust, strong brands: 9 South African banks in Brand Finance’s global top 500

5 Mar 2026

Edgars claims title sponsor for school hockey on SuperSport Schools

ESG

Edgars claims title sponsor for school hockey on SuperSport Schools

4 Mar 2026

Death of the ‘open brief’ and the generative AI fix

Marketing

Death of the ‘open brief’ and the generative AI fix

Mathabatha Sexwale, Issued by Brave Group 3 Mar 2026

Shoprite delivers 7.1% revenue growth amid festive deflation with customer-first strategy

Banking & Finance

Shoprite delivers 7.1% revenue growth amid festive deflation with customer-first strategy

3 Mar 2026

VoxComm issues call for agencies to transform business models in response to AI

Advertising

VoxComm issues call for agencies to transform business models in response to AI

Issued by Association for Communication and Advertising 3 Mar 2026

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

PR runs the world

PR & Communications

PR runs the world

Nkateko Khosa, Issued by Brave Group 2 Mar 2026

Global survey showcases industry's commitment to multi-tech connected packaging

Research

Global survey showcases industry's commitment to multi-tech connected packaging

26 Feb 2026

Transforming township economies: The digital future of SA's SME retailers

Informal Retailing

Transforming township economies: The digital future of SA's SME retailers

26 Feb 2026

CRM, CX, UX

#BizTrends2026 | Oppo's Avashnee Moodley: How belonging is rewriting brand loyalty

Avashnee Moodley 26 Feb 2026

Features added vs loyalty encouraged: The real power of technology in channel incentives

CRM, CX, UX

Features added vs loyalty encouraged: The real power of technology in channel incentives

Gordon Wilson, Issued by Achievement Awards Group 26 Feb 2026