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From 14 to 16 April 2025, Black Rhino Lodge waiters underwent intensive on-site training led by Sam Hospitality. Located within the malaria-free Pilanesberg National Park, Black Rhino Lodge offers a secluded, luxury bush experience known for its wildlife-rich surroundings and Big Five sightings.
The training focused on:
Waiters were equipped with practical skills tailored for the lodge's unique setting, helping to boost confidence, team morale, and performance.
On 6 and 7 May 2025, Sam Hospitality delivered a multi-departmental training at the prestigious Etali Safari Lodge, a 5-star haven located in the heart of Madikwe Game Reserve, North West Province. Known for its luxury accommodation, world-class cuisine, and wellness offerings, Etali caters to discerning international and local travellers.
The training covered:
This holistic approach ensured all touchpoints of the guest journey were elevated to match international 5-star service standards.
With more than a decade of hands-on experience in luxury hospitality training, Sam Hospitality has become the go-to training partner for exclusive lodges, boutique hotels, and resorts across Southern Africa. Their practical, in-house training sessions are designed to suit the unique environment of each property - whether in the heart of the bush or along a coastal retreat.
Whether it’s front office training, fine dining service, or housekeeping excellence, Sam Hospitality empowers teams to consistently deliver service that wows.
If you manage a lodge, resort, hotel or restaurant and want to uplift your team’s performance, consider booking an on-site training session with Sam Hospitality.