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Medshield Medical Scheme recently held its 56th Annual General Meeting (AGM), where principal officer Kevin Aron highlighted the Scheme’s impressive performance. Despite a challenging economic environment, Medshield has maintained a healthy solvency ratio and strong credit rating.
Even in a stagnant market, Medshield ensured affordability without compromising quality of care, and kept its 2024 contributions low while increasing member benefits. This resulted in a 2,57% rise in membership as at 31 December 2024.
Living up to its commitment to be “Your Partner for Life”, Medshield has many members who have been with the Scheme for more than 18 years, knowing it has their best interests at heart.
Medshield has proven to be a stable organisation with a diverse menu of member-centric benefit plans to cover members’ needs as they navigate life.
First, there is no guarantee that your health will always be good enough to cover your medical expenses out of pocket. Second, medical aid should never be a complicated, grudge purchase. It’s the reason Medshield makes it easy for you by offering a benefit plan tailored for every stage of your life:
In your 20s:
In your 30s:
Reaching your 40s and beyond:
At any stage:
Medshield continues to innovate and improve its services, ensuring alignment with international best practice as evidenced by their International Organisation of Standardization (ISO) 9001:2015 accreditation—demonstrating their commitment to quality and customer satisfaction. The Scheme prioritises having the right capabilities and competencies to provide the highest-quality customer service.
Medshield embraces innovation that fosters closer relationships with members. The launch of a new member app at the end of 2024 enhanced access to information and communication. "Innovation is at the heart of Medshield. Our member app saw a 12,5% increase in downloads and a 35,6% boost in utilisation, making healthcare management more efficient than ever," said Kevin Aron, Medshield’s Principal Officer.
In addition to the member app, the Scheme offers many other self-service touch points including their WhatsApp service line, the website member log-in zone and their Let’s Meet virtual Microsoft Teams meeting solution. For members who prefer in-person service, the Scheme continues to offer in-person visits to regional offices and telephone interactions through their state-of-the-art contact centre.
No matter what life stage you’re at, Medshield has a tailored and affordable benefit package for you. Visit Medshield’s Medical Scheme’s website for more information about its benefit plans.