At the end of the presentation delegates had a very clear understanding of how consumers viewed complaints and company responses / non responses.
SOCAP South Africa have set the date for their 2nd annual conference which takes place in Johannesburg, 14 - 15 September. The agenda is specifically aimed at Consumer care/Customer service professionals and the content is designed/collated by consumer care/customer service professionals.
SOCAP, an international, non-profit professional body, is committed to raising the level of customer service within South Africa through ongoing sharing of knowledge and best practice amongst it's members. The conference will offer real value-for-money topics that are both relevant and topical for today's customer service professional.
SOCAP South Africa (Society of Consumer Affair Professionals)
