Customer centric | Bizcommunity

Customer centric | Bizcommunity

News

Source: Julian Herzog via

Travel

SAA expands network with new Gaborone route

16 hours

Source: Supplied. Robert Gwerengwe, WesBank's new CEO.

Banking

WesBank taps 19-year industry veteran Robert Gwerengwe for CEO role

2 days

Woolworths unveils exclusive Lily Capsule collection at new Tygervalley concept store

Fashion & Homeware

Woolworths unveils exclusive Lily Capsule collection at new Tygervalley concept store

21 Aug 2025

Image credit: Photo by on

Renewables & Energy Efficiency

Historic step for Eskom as it rolls out renewable energy offtake programme

20 Aug 2025

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Telecoms & Networks

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Issued by Broad Media 13 Aug 2025

Clicks ClubCard celebrates 30 years of innovation

Retail Services

Clicks ClubCard celebrates 30 years of innovation

29 Jul 2025

Vukile Property opens multi-tenant emporium at Daveyton Mall, Benoni

Commercial Property

Vukile Property opens multi-tenant emporium at Daveyton Mall, Benoni

23 Jul 2025

Source: Supplied.

Fintech

From Africa to the world: PalmPay breaks into top 300 fintech companies

21 Jul 2025

Source: Supplied. Sergio Barbosa, chief executive officer of FutureBank.

Banking

Agentic AI empowers banks with smart tools for digital-age advantage

14 Jul 2025

How to break the data deadlock to unlock marketing profits

Marketing

How to break the data deadlock to unlock marketing profits

Issued by Incubeta 4 Jul 2025

Source: © 123rf Saul Marquez, CEO of Outcomes Rocket, examines what Prime Day reveals about the future of performance marketing

Marketing

Prime Day: A new performance marketing landscape

Saul Marquez 3 Jul 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

Image supplied. Andiswa Mkhize, manager, org design and EE; Pontsho Matshediso, talent acquisition specialist; Thando Kondowe, graduate; Msizi Gantsho, graduate; Angela Stofile, HR graduate; Sandi Jama, graduate.

Education & Skills Development

"Skills development is not just a business strategy, it’s a national imperative" – Engen

12 Jun 2025

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Research

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Issued by KLA 10 Jun 2025

Boxer's strong first-year results secure its status as "People’s Champion"

Banking & Finance

Boxer's strong first-year results secure its status as "People’s Champion"

12 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

Public holidays jam the courier system – here’s how smart retailers stay ahead

Retail

Public holidays jam the courier system – here’s how smart retailers stay ahead

25 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Coca-Cola Beverages Africa invests $14.9m in Malawi production capacity

Design & Manufacturing

Coca-Cola Beverages Africa invests $14.9m in Malawi production capacity

22 Apr 2025

Carni Wilkens appointed chief growth officer at dentsu South Africa

Advertising

Carni Wilkens appointed chief growth officer at dentsu South Africa

Issued by Dentsu 14 Apr 2025

What if true growth was measured in moments, not numbers?

Events & Conferencing

What if true growth was measured in moments, not numbers?

Issued by YOUKNOW Technologies 3 Apr 2025

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Marketing

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Noori Allie, Issued by Achievement Awards Group 29 Jan 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

E-commerce

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

2 Apr 2025

Josh Line has been appointed as the CMO for Yahoo.

Marketing

Josh Line appointed as CMO of Yahoo

1 Apr 2025

Artificial Intelligence

Adobe introduces Agentic AI Strategy and Brand Concierge app

27 Mar 2025

Ride-hailing safety: a collaborative effort needed to build a secure future

Transport

Ride-hailing safety: a collaborative effort needed to build a secure future

Lerato Motsoeneng 24 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Sales

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Issued by Old Mutual 20 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

The Southern African Institute of Welding (SAIW) has unveiled a strategic renewal plan to elevate the quality of skills training, expand service offerings, and modernise operations (Image supplied)

Science & Engineering

SAIW's strategic renewal plan to elevate skilled artisan status, NECSA partnership reinforced

12 Mar 2025

Source: Supplied. Dr. Ricardo Baptista Leite, CEO: HealthAI.

Healthcare

The rise of AI in LMICs: A new era for global healthcare

Ricardo Baptista Leite 17 Mar 2025

Business 101: 5 ways to fall back in love with your business

SMEs

Business 101: 5 ways to fall back in love with your business

Jeremy Lang, Issued by Business Partners Limited 11 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Risky business: 5 strategies for SMEs to build resilience in 2025

SMEs

Risky business: 5 strategies for SMEs to build resilience in 2025

Megan Dedekind, Issued by Business Partners Limited 4 Mar 2025

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Telecoms & Networks

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Issued by Stone 25 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Navigating global regulations to enhance BPO data governance

Services

Navigating global regulations to enhance BPO data governance

Christopher Lawson, Cobus Pretorius and Niko Mastropaolo 19 Feb 2025

CCBSA announces new leadership appointments

Retail

CCBSA announces new leadership appointments

17 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Ricci Birchfield is the new head of marketing at Audi SA. Source: Supplied

Marketing

Audi SA appoints Ricci Birchfield as new head of marketing, product and PR

3 Feb 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

CRM, CX, UX

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025