Customer service | Bizcommunity

Customer service | Bizcommunity

News

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Telecoms & Networks

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Issued by Broad Media 14 hours

XLink launches NovaX

Services

XLink launches NovaX

Issued by XLink 2 days

Work, wages and women: The gender divide persists in pay and senior representation

Employment Equity

Work, wages and women: The gender divide persists in pay and senior representation

Issued by Pnet 8 Aug 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

Dealers

Chinese car brand JMC to relaunch in SA

25 Jul 2025

Why service matters more than ever: the message from 86% of customers

CRM

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

SA businesses embrace GenAI – but strategy and skills lagging, finds 2025 Roadmap

Hardware

SA businesses embrace GenAI – but strategy and skills lagging, finds 2025 Roadmap

Issued by Dell 21 Jul 2025

Township retail and millennial consumers’ fast-food buying patterns in industry 4.0 and 5.0

FMCG

Township retail and millennial consumers’ fast-food buying patterns in industry 4.0 and 5.0

Lehlohonolo Amos Masitenyane, Issued by University of Johannesburg - Marketing Management 15 Jul 2025

Takealot and Pick n Pay increase pickup points across SA

Retail Services

Takealot and Pick n Pay increase pickup points across SA

15 Jul 2025

Medihelp strengthens growth and engagement team with key new appointments

Medical Aid

Medihelp strengthens growth and engagement team with key new appointments

Issued by Medihelp 9 Jul 2025

Source: Supplied. Prabashini Moodley, CEO of Old Mutual’s newly configured Life and Savings segment.

Finance

Leadership change at Old Mutual’s Life & Savings division

9 Jul 2025

LM Relations builds on 12 years of excellence with 3 strategic appointments

Marketing

LM Relations builds on 12 years of excellence with 3 strategic appointments

Issued by LM Relations 7 Jul 2025

Source: Hotels.com

Retail & Hospitality Property

Experience Blouberg's transformation with the new Sand & Sea venue

Katja Hamilton 2 Jul 2025

Unlock franchise success with the perfect franchisee

Franchising

Unlock franchise success with the perfect franchisee

1 Jul 2025

AI, identity, and the future of finance: Why personhood matters more than ever

Financial Services

AI, identity, and the future of finance: Why personhood matters more than ever

Carrie Peter, Issued by Perfect Word 30 Jun 2025

Entries open for 2025 V&A Waterfront Neighbourhood Awards

Retailers

Entries open for 2025 V&A Waterfront Neighbourhood Awards

27 Jun 2025

Social Media

WhatsApp introducing advertising is a potentially lucrative but risky move

Yusuf Oc and Janina Steinmetz 25 Jun 2025

Platform-hopping is not a strategy

Marketing

Platform-hopping is not a strategy

Issued by We Do Digital 25 Jun 2025

AI is all about doing more with less and opens the door to new possibilities

ICT

AI is all about doing more with less and opens the door to new possibilities

Werner Joubert, Issued by ASUS 19 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

#YouthMonth: We are the generation we’ve been waiting for

Renewables & Energy Efficiency

#YouthMonth: We are the generation we’ve been waiting for

Maroefah Smith 18 Jun 2025

How young South Africans are redefining the hospitality industry this Youth Month

Hospitality

How young South Africans are redefining the hospitality industry this Youth Month

13 Jun 2025

Source: Archive

Travel

FlySafair launches Lindi, a new AI travel assistant

11 Jun 2025

Who owns digital?

Digital

Who owns digital?

Issued by Offernet 6 Jun 2025

Anton Visser - Group COO SA Business School & Alefbet Learning 4 LR

Skills Development & Training

Learnerships: The antidote to youth unemployment, skills mismatch

Anton Visser 4 Jun 2025

Frigair 2025: Hervac systems fundamental component of supply chain industries

Supply Chain

Frigair 2025: Hervac systems fundamental component of supply chain industries

Issued by FRIGAIR EXPO 2025 28 May 2025

An online travel company just collapsed. Here’s how to avoid being left stranded by an online deal

Travel

An online travel company just collapsed. Here’s how to avoid being left stranded by an online deal

Madalyn Scerri and Anita Manfreda 28 May 2025

Omnichannel retail in South Africa: a hacker's paradise?

Security

Omnichannel retail in South Africa: a hacker's paradise?

Calin Cloete 16 May 2025

The logistics of Mother’s Day deliveries

E-commerce

The logistics of Mother’s Day deliveries

9 May 2025

Source: Julian Herzog via

Travel

SAA investigates cyber incident disrupting systems

7 May 2025

Undecided about buying a car? Let long term car rental be your comfort zone with Pace Car Rental

Dealers

Undecided about buying a car? Let long term car rental be your comfort zone with Pace Car Rental

Issued by Pace Car Rental 25 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Flexible return policies can make or break online sales - FedEx survey

E-commerce

Flexible return policies can make or break online sales - FedEx survey

16 Apr 2025

TDMC HQ’s 8 key digital marketing insights from the past year

Digital

TDMC HQ’s 8 key digital marketing insights from the past year

Issued by TDMC 9 Apr 2025

Meet Claudette Smith, the latest franchise owner of Shift Espresso Bar at Riverlands Mall, CPT

Franchising

Meet Claudette Smith, the latest franchise owner of Shift Espresso Bar at Riverlands Mall, CPT

Evan-Lee Courie 9 Apr 2025

Meet the Vanguards - Scaling opperations through autonomous agents

CRM, CX, UX

Meet the Vanguards - Scaling opperations through autonomous agents

Andre Fredericks, Issued by Sanlam Fintech 5 Aug 2024

Industrial Commodities Holdings announces strategic leadership changes

Markets & Investment

Industrial Commodities Holdings announces strategic leadership changes

Issued by Stone 7 Apr 2025

Is Gmail’s AI Search a game-changer for users or an invasion of privacy? (Image supplied)

Artificial Intelligence

Exclusive | Gmail’s AI Search: Game-changer or a privacy nightmare?

2 Apr 2025

DarioPro, snacks and treats manufacturer, turns 10

FMCG

DarioPro, snacks and treats manufacturer, turns 10

25 Mar 2025

The number 1 workplace skill you’re probably ignoring (but shouldn’t)

Skills Development & Training

The number 1 workplace skill you’re probably ignoring (but shouldn’t)

Chantel Botha, Issued by BrandLove 24 Mar 2025

The digital roadmap of South Africa’s automotive market

Research

The digital roadmap of South Africa’s automotive market

Issued by Rogerwilco 19 Mar 2025

Winning by making strategy everyone's business

Advertising

Winning by making strategy everyone's business

Tumi Matubatuba, Issued by eatbigfish 18 Mar 2025

How GoodApp plans to formalise SA’s informal service sector

Informal Retailing

How GoodApp plans to formalise SA’s informal service sector

Shaheen Price 17 Mar 2025

Sam Hospitality brings world-class safari lodge training to East Africa

Skills Training

Sam Hospitality brings world-class safari lodge training to East Africa

Issued by Sam Hospitality 14 Mar 2025

The AI revolution in search: How to stay visible in a changing digital landscape

Digital

The AI revolution in search: How to stay visible in a changing digital landscape

Issued by Dentsu 10 Mar 2025

Travel

Flight Centre Travel Group appoints Mummy Mafojane as general manager of FCM South Africa

6 Mar 2025