Omnichannel | Bizcommunity

Omnichannel | Bizcommunity

News

Takealot reclaims top spot in KLA’s Quarterly Buzz rankings

Trends

Takealot reclaims top spot in KLA’s Quarterly Buzz rankings

Issued by KLA 23 Apr 2026

African retail’s future hinges on tech-driven consumer insights

CRM

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

56 years of Game: Meeting South African households' demand for value and essentials

Retailers

56 years of Game: Meeting South African households' demand for value and essentials

22 Apr 2026

New era for McDonald’s SA as Keegan Alicks named new CMO

Retail Marketing

New era for McDonald’s SA as Keegan Alicks named new CMO

15 Apr 2026

The short-term trap. Why your performance marketing is leaking loyalty

Marketing

The short-term trap. Why your performance marketing is leaking loyalty

Mathabatha Sexwale, Issued by Brave Group 15 Apr 2026

Navigating global retail trends for local success in 2026

Trends

Navigating global retail trends for local success in 2026

Peter Ludi 8 Apr 2026

Checkers Hyper enters a new era with opening of in-store Nespresso Coffee Experience

FMCG

Checkers Hyper enters a new era with opening of in-store Nespresso Coffee Experience

7 Apr 2026

Back to basics: The retail fundamentals that drive real outcomes

Retail

Back to basics: The retail fundamentals that drive real outcomes

Olav Westphal, Issued by Vicinity Media 1 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Black Friday-Cyber Monday 2026 strategy starts with data

Research

Black Friday-Cyber Monday 2026 strategy starts with data

Issued by DUO Marketing + Communications 25 Mar 2026

For South Africans, being online and living life have become the same thing

Research

For South Africans, being online and living life have become the same thing

Issued by KLA 18 Mar 2026

EXCLUSIVE | Bigger isn't always better: The secret behind Edgars' comeback

Retailers

EXCLUSIVE | Bigger isn't always better: The secret behind Edgars' comeback

Evan-Lee Courie 16 Mar 2026

Your campaign was dead before it launched

Marketing

Your campaign was dead before it launched

Mathabatha Sexwale, Issued by Brave Group 12 Mar 2026

HomeChoice doubles down on showroom growth in bold retail strategy shift

Shopfitting & Merchandising

HomeChoice doubles down on showroom growth in bold retail strategy shift

10 Mar 2026

Case Study: Behind Hungry Lion’s always-on digital network across Africa

Technology

Case Study: Behind Hungry Lion’s always-on digital network across Africa

10 Mar 2026

Own the moment that matters. Powered by Vicinity Media Occasion IQ and Omnichannel Analytics

OOH

Own the moment that matters. Powered by Vicinity Media Occasion IQ and Omnichannel Analytics

Sharné Daniels, Issued by Vicinity Media 5 Mar 2026

Death of the ‘open brief’ and the generative AI fix

Marketing

Death of the ‘open brief’ and the generative AI fix

Mathabatha Sexwale, Issued by Brave Group 3 Mar 2026

NielsenIQ unveils real-time Ramadan insights across MEA

Research

NielsenIQ unveils real-time Ramadan insights across MEA

25 Feb 2026

Tiger Brands' next chapter unveiled: Insights from new CMO Lorraine De Graaff

Retail Marketing

Tiger Brands' next chapter unveiled: Insights from new CMO Lorraine De Graaff

Evan-Lee Courie 24 Feb 2026

Is your digital warehouse a ticking time bomb?

E-commerce

Is your digital warehouse a ticking time bomb?

17 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

CRM

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Checkers reclaims the top spot in the Q4 2025 Quarterly Buzz Rankings

Research

Checkers reclaims the top spot in the Q4 2025 Quarterly Buzz Rankings

Issued by KLA 10 Feb 2026

Converge Africa 2026 confirms latest headline sponsors

Digital

Converge Africa 2026 confirms latest headline sponsors

Issued by Converge Africa 10 Feb 2026

#BizTrends2026 | Provantage CEO Jacques du Preez: 5 key (D)OOH / DOOH trends to watch

Media

#BizTrends2026 | Provantage CEO Jacques du Preez: 5 key (D)OOH / DOOH trends to watch

Jacques du Preez 22 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Checkers and Jamie Oliver serve dinner solutions with AI-powered recipes

Retail Marketing

Checkers and Jamie Oliver serve dinner solutions with AI-powered recipes

13 Jan 2026

2025 Startup Awards reveal SA’s most promising new ventures

Awards

2025 Startup Awards reveal SA’s most promising new ventures

Imran Salie 12 Dec 2025

Marketing

Phygital: The future of brand connection in a blended world

Bonita Christie 28 Nov 2025

Source: Supplied. Norman Nyawo; Head: Merchant Solutions for Business and Commercial Banking at Standard Bank South Africa and Africa Regions & Offshore (acting).

Economy

Black Friday 2025: Mapping the digital transformation of township traders

26 Nov 2025

Pepkor's strategic moves pay off with record 2025 earnings and revenue growth

Banking & Finance

Pepkor's strategic moves pay off with record 2025 earnings and revenue growth

25 Nov 2025

CMOs face a ‘reputation and results’ reckoning, according to NIQ’s 2026 Outlook

Marketing

CMOs face a ‘reputation and results’ reckoning, according to NIQ’s 2026 Outlook

Issued by NielsenIQ 25 Nov 2025

Supergoop taps former Amazon US Beauty GM as its new CEO

Aesthetic Medicine

Supergoop taps former Amazon US Beauty GM as its new CEO

24 Nov 2025

Peak season 2025/26: 3 must-do marketing priorities for South African retail

Retail Marketing

Peak season 2025/26: 3 must-do marketing priorities for South African retail

Anwar Jappie, Issued by Google 19 Nov 2025

Cautious consumers set the tone for Black Friday 2025

Retail Marketing

Cautious consumers set the tone for Black Friday 2025

Issued by NielsenIQ 19 Nov 2025

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

Trends

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

19 Nov 2025

Ogilvy South Africa and Yum! took the top industry honours at the Marketing and Media Alliance sub-Saharan Africa's 2025 Smarties (image supplied)

Marketing

Ogilvy and Yum! take top honours at MMA SSA Smarties

14 Nov 2025

How to send email promotions for Black Friday that delivers results (without overwhelming your customers)

Marketing

How to send email promotions for Black Friday that delivers results (without overwhelming your customers)

Issued by Everlytic 28 Nov 2025

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Sales

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Dr Ernst van Biljon 10 Nov 2025

The Foschini Group's Fionna Ronnie appointed new MMA SA chair with international rebrand

Marketing

The Foschini Group's Fionna Ronnie appointed new MMA SA chair with international rebrand

6 Nov 2025

Black Friday’s discounts alone won’t sway South African shoppers

Sales

Black Friday’s discounts alone won’t sway South African shoppers

6 Nov 2025

The KFC at Epsom Downs Shopping Centre, Bryanston, Sandton (image source: © Eva-Last

Branding

KFC first in Quarterly Buzz Ranking, reflects shift in marketing landscape

31 Oct 2025

Cybersecurity gaps threaten SA's booming retail sector

Security

Cybersecurity gaps threaten SA's booming retail sector

Marlene Urquhart 30 Oct 2025

Pick n Pay’s digital evolution: Building a connected retail future

Retailers

Pick n Pay’s digital evolution: Building a connected retail future

Evan-Lee Courie 30 Oct 2025

BizTrends2026 | Heralding the holidays

Trends

BizTrends2026 | Heralding the holidays

Issued by Bizcommunity.com 27 Oct 2025

Inside Converge Africa 2026: How Africa’s digital leaders are designing the future of commerce

E-commerce

Inside Converge Africa 2026: How Africa’s digital leaders are designing the future of commerce

Issued by VUKA Group 22 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

Convenience as a catalyst: SA's on-demand culture redefines local retail

E-commerce

Convenience as a catalyst: SA's on-demand culture redefines local retail

Evan-Lee Courie 13 Oct 2025

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Security

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Chandni Gopal, Aaqilah Nagdee & Precious Maphupha 9 Oct 2025

VML Birdwatching at The Loeries | Episode 2: Katherine Madley on the state of retail

Loeries Creative Week

VML Birdwatching at The Loeries | Episode 2: Katherine Madley on the state of retail

Danette Breitenbach 9 Oct 2025