Front Desk Team Leader

Remuneration:	negotiable
Location:	Cape Town, Woodstock
Education level:	Matric
Job level:	Junior/Mid
Type:	Permanent
Company:	PikUniq

Attention: Please note that the hiring team responsible for this position will be using the PikUniq platform for candidate screening and conducting one-way interviews.

Further information on how to get started will be provided.

We are looking forward to receiving your application.

Position: Front Desk Team Leader

Location: Woodstock, Cape Town

About the role: Are you passionate about delivering exceptional customer service and leading a team to success? We're seeking a motivated and experienced individual to join us as a team leader and play a pivotal role in shaping unforgettable experiences for our guests.

As a team leader concierge, you'll be at the forefront of our guest experience, leading a team of dedicated concierge staff to deliver exceptional service and unforgettable experiences.

Responsibilities:

• Leadership: Oversee and coordinate the activities of the team, ensuring smooth operations and exceptional service delivery.
• Leadership and Training: Provide guidance, support, and training to team members to ensure they excel in their roles and embody our commitment to outstanding customer service.
• Managing Guest Services: Handle guest inquiries, requests, and concerns with professionalism and efficiency, ensuring prompt resolution and guest satisfaction.
• Financial Administration: Manage petty cash and other financial transactions, maintaining accurate records and ensuring compliance with company policies and procedures.
• Shift Rosters: Develop and manage shift rosters for the concierge team, ensuring adequate coverage during peak hours and special events.
• Collaboration: Collaborate with other departments to ensure seamless coordination and delivery of services, maintaining open communication and a spirit of teamwork.

Minimum requirements:

• Previous experience in a supervisory or leadership role within the hospitality industry, guest services capacity.

Skills

• Strong interpersonal and communication skills, with the ability to inspire and motivate team members.
• Exceptional customer service orientation and a passion for exceeding guest expectations.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Company Description

At PikUniq, we're revolutionising the way talent meets opportunity. With our cutting-edge HRTech platform, we blend traditional recruitment methodologies with innovative technology, and our solutions streamline and optimise the hiring process.

Our mission is simple: to connect employers with unique talent. Whether you're a forward-thinking company seeking the perfect fit or a talented individual ready to embark on your next career journey, PikUniq is here to make it happen. Join us in shaping the future of recruitment and unlock boundless possibilities with PikUniq.

Posted on 16 May 12:35, Closing date 15 Jul