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Retail Cash Management Field Technician
| Location: | Free State |
| Remote work: | Some remote work allowed |
| Company: | Shop2Shop |
Job description
About Shop2ShopThe ability to make a payment quickly and at a low cost is an underestimated bedrock of our economy in South Africa. Payments are the
financial lifeline of every business and individual. We are on a mission to help entrepreneurs participate and prosper in the digital
economy by solving their payment challenges.
When you join Shop2Shop, you join a team of people driven by a shared purpose for why we do what we do every day. The experience of collaboration across teams will be unrivalled. The feeling of belonging to a talented team of people will make this your last career stop.
You will find a stimulating and challenging smorgasbord of problems to solve with the aim of supporting entrepreneurs in South Africa.
Purpose of role:
As a Retail Cash Management Field Technician, you are the face of Shop2Shop’s technical support in the field — ensuring our safes and Tap2Pay devices are fully operational, well-maintained, and meet customer expectations. You play a critical role in maintaining customer trust and satisfaction by delivering on-the-ground service, training, and preventative maintenance across your allocated region.
You’ll thrive in this role if…
- You enjoy being on the road and working independently with customers
- You take pride in delivering hands-on, technical solutions that directly impact customer experience
- You’re a natural problem-solver who stays calm under pressure
- You’re organised, proactive, and reliable when it comes to planning and execution
- You have a customer-first mindset and build relationships easily
- You’re comfortable with physical work and navigating technical installations
On-site technical service and support
- Respond to field service requests and perform installations, repairs, and preventative maintenance
- Diagnose and resolve technical issues on safes and Tap2Pay devices
- Perform regular inspections to ensure operational standards are met
- Provide customer training and support to ensure proper use and confidence in devices
- Log and escalate complex technical issues for internal troubleshooting
- Plan daily and weekly field visits efficiently, ensuring optimal route and time management
- Maintain accurate service logs, inspection reports, and update internal systems with key site data
- Collect and deliver safe keys when required
- Coordinate with third-party maintenance providers to ensure service-level compliance
- Build strong, trust-based relationships with customers by being reliable, informative, and responsive
- Gather customer feedback and share insights with internal teams to improve device usage and service delivery
Requirements
- Matric (grade 12) certificate
- Valid driver’s licence and access to a reliable vehicle
- 1–2 years in a technical field support, hardware servicing, or operations environment
- Experience in route planning and managing service visits
- Comfortable with physical work and working independently
Posted on 15 Apr 17:27, Closing date 14 Jun
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See also: Technician
Retail Cash Management Field Technician
Free State
About Shop2Shop The ability to make a payment quickly and at a low cost is an underestimated bedrock of our economy in South Africa.
About Shop2Shop The ability to make a payment quickly and at a low cost is an underestimated bedrock of our economy in South Africa.
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