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Card Operations Consultant

Remuneration:cost-to-company 
Location:Johannesburg
Job level:Junior/Mid
Type:Permanent
Company:THE SKILLS MINE

Job description

Requirements
    • Matric is essential.
    • 2–4 years' experience in card operations within a banking or financial services environment.
    • Solid understanding of debit and credit card issuing processes.
    • Experience handling card disputes, chargebacks, and transaction queries.
    • Exposure to fraud monitoring and card-related investigations is advantageous.
    • Knowledge of card management systems and transaction processing platforms.
    • Familiarity with card network rules (VISA, MasterCard, etc.).
    • Proficient in MS Office (especially Excel and Outlook).
    • Comfortable working with banking systems and internal platforms. 

Responsibilities
    • Ensure the card environment meets its goals and operates efficiently and effectively
    • Comply with operating processes to meet quality and operational targets
    • Support the resolution of service breakdowns and maintain high customer service levels
    • Attend to escalated queries with efficient and accurate guidance
    • Monitor feedback and quality controls for queries, escalations, and complaints
    • Maintain confidentiality and integrity of customer information
    • Resolve exceptions daily to avoid unnecessary losses
    • Implement and adhere to all process changes and new processes
    • Support effective business continuity management
    • Adhere to payment processing policy frameworks for accurate financial transactions
    • Prevent potential losses by following operational instructions
    • Build and maintain strong relationships with internal/external stakeholders and vendors
    • Log operational incidents and monitor internal control implementations


Requirements

    • Customer service
    • Dispute resolution
    • Stakeholder management


Posted on 11 Jul 09:55, Closing date 10 Aug

The Skills Mine
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
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