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Card Operations Consultant
Remuneration: | cost-to-company |
Location: | Johannesburg |
Job level: | Junior/Mid |
Type: | Permanent |
Company: | THE SKILLS MINE |
Job description
Requirements- Matric is essential.
- 2–4 years' experience in card operations within a banking or financial services environment.
- Solid understanding of debit and credit card issuing processes.
- Experience handling card disputes, chargebacks, and transaction queries.
- Exposure to fraud monitoring and card-related investigations is advantageous.
- Knowledge of card management systems and transaction processing platforms.
- Familiarity with card network rules (VISA, MasterCard, etc.).
- Proficient in MS Office (especially Excel and Outlook).
- Comfortable working with banking systems and internal platforms.
Responsibilities
- Ensure the card environment meets its goals and operates efficiently and effectively
- Comply with operating processes to meet quality and operational targets
- Support the resolution of service breakdowns and maintain high customer service levels
- Attend to escalated queries with efficient and accurate guidance
- Monitor feedback and quality controls for queries, escalations, and complaints
- Maintain confidentiality and integrity of customer information
- Resolve exceptions daily to avoid unnecessary losses
- Implement and adhere to all process changes and new processes
- Support effective business continuity management
- Adhere to payment processing policy frameworks for accurate financial transactions
- Prevent potential losses by following operational instructions
- Build and maintain strong relationships with internal/external stakeholders and vendors
- Log operational incidents and monitor internal control implementations
Requirements
- Customer service
- Dispute resolution
- Stakeholder management
Posted on 11 Jul 09:55, Closing date 10 Aug
See also: Sales Consultant, Consultant
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
Recent jobs by The Skills Mine | City | Date posted | |
Junior UX/UI Designer | Johannesburg | 11 Jul 10:50 | |
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Card Operations Consultant | Johannesburg | 11 Jul 09:55 | |
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