Sales Support Administrator

Job description

• Sourcing of products from suppliers
• Getting costs and stock availability etc
• Ordering of samples using Sync and arranging collection and delivery thereof
• Keeping up to date with new products and product development internally and externally.
• Accurate quoting of products and services to the client using Sync or Pastel
• Follow up of quotes
• Opening of job cards
• Managing required margins on Sync and making sure the correct costing % are loaded
• Requesting of templates from design dept.
• Confirming order and order number from client or sales executive
• Confirming client info and making sure client info form is completed and submitted to accounts dept and loaded on sync and Pastel
• Sync or Pastel order procedure to be followed.
• Process invoice or picking slip as required and forward to warehouse for processing
• Arrange artwork to be forwarded to the art dept.
• Confirming delivery dates with production and recording correct delivery dates on the job cards (Sync)
• Following up on jobs in production and confirming delivery for clients and informing them of changes. i.e new delivery dates.
• Escalate any potential problems to the department head
• Ensuring embroideries and samples are approved timeously
• Negotiating and planning of urgent orders with production and suppliers.
• Opening sample job cards and following up on delivery of them
• Completing of credit requests and credit applications on behalf of client and submitting to accounts.
• Notify client by mail or fax that order has been dispatched or couriered and what the waybill number is
• Compile back order list/ report and manage process and feedback to relevant client
• Communicate with despatch with regards to urgent collections or deliveries required
• Prioritise and schedule orders , provide clear and effective communication to our customers and stores
• Make service calls to clients to confirm del status as well as other customer care functions, i.e. are they happy with there order, do they need anything etc.
• Solve problems, and escalate where necessary
• Maintaining relationship with customers and sales executive
• Assisting with account collections and finance problem-solving as required.
• General office admin including data capturing, show room management and office tidiness
• Proper time keeping and time management
• Obliging to requests of duties falling within the scope of your abilities

• Implement call plan and call report for weekly telesales in order to meet required customer targets
• Production reports
• Quote reports
• Incident tracking and reporting
• Schedule weekly sales feedback session with relevant sales person and dept head to discuss weekly sales
• Planning of client visits and new customer planning.
• Maintain float level notify relevant sales person on required re-orders

Requirements

• Grade 12
• Excellent communication skills
• Excellent Ms Office
• Administrative skills
• Work under pressure
• Knowledge of sync