Account Manager

Job description

Forgood is a technology platform that connects people who want to make a difference – to the Causes that need their help. We drive both revenue and impact through a Software-as-a-Service product that we sell into corporate South Africa as a tool to create, manage and measure Employee Volunteering Programmes. This platform is used by major brands with 20k+ employees already signed up.

We need an Account Managers to join our Programme Management team – supporting the Programme Manager in delivering exceptional service to seven or eight corporate clients each, managing key operational tasks, driving engagement in Employee Volunteering Programmes, and ensuring high-quality outcomes across campaigns, events, and client communications.

You must want: To work with a fast-paced techy bunch, in a non-traditional position that will require a whole lot of communication, OCD excel skills, and the opportunity to have lots of patience.

You must be able: Work fast, think big and leave your ego at the door. Also, share your passion, be energetic, solve problems on your feet and obsess over the details. Lastly, commit. We’re not going to sink blood, sweat, tears, time and champagne (our celebration method of choice currently) into someone who’s going to bounce when things get hard. You’re in this for 2-4 years or you’re not in it at all.

You must: Comfortable with technology. We’re serious about this. You need to love the Internet, be fluent in online platforms and understand your URL from your Excel (actually, you need to understand a lot more than that – but you get our point!)

What we need you to do:

 Client Support and Account Management

o   Support the Programme Manager in executing annual employee volunteering strategies.

o   Assist the Programme Manager with client communications, queries, and requests.

o   Build and maintain productive relationships with clients to support their Corporate Social Investment (CSI) goals.

o   Organise and participate in daily client meetings, including preparation of agendas, minutes, and follow-up actions.

o   Assist in preparing reports on campaign and platform performance, offering insights and recommendations for improvement.

o   Contribute to the design and implementation of themed campaigns to maintain high levels of employee engagement.

o   Write engaging and impactful copy for campaigns, events, and communication materials.

o   Provide support for the team and ensure that any requirements are acted upon within deadline to service the needs of the client or the team

o   Attend pitches with your Programme Manager

 Event Coordination

o   Manage logistics for client events, including supplier coordination, stock taking, and on-site activities such as registration desk management.

o   Handle event materials, printing, and running orders to ensure seamless execution.

o   Work closely with the Operations Director with procurement

o   Assist the Programme Manager in managing all events and special projects

o   Attend all events

o   Assist in finding relevant Causes for any specific event or special project

 Freshdesk and Query Management

o   Monitor and respond to Freshdesk queries within defined SLAs, ensuring a positive client and volunteer experience.

o   Collaborate with the Community Management Team to address volunteering quality issues and feedback.

General Administrative Tasks

o   Assist with day-to-day administrative tasks to ensure smooth programme operations.

o   Maintain organised records of campaigns, reports, and event documentation.

If you are interested in applying for this position, tell us why by answering the questions below, don’t just send your CV! We will Ignore It!

1. How does this role align with your career goals and personal values?
2. What excites you the most about working as an Account Manager at forgood and what can you bring to the table?
3. Why do you want to work at forgood?
4. What do you think are the key challenges of this role, and how would you address them?
5. If offered this role, what would be your immediate priorities in your first three months?

When you send this info – send it with the same level of quality you’d use when engaging with our Clients.

Requirements

1. We don’t put too much care into qualifications…. We care about grit and passion and a “can do” attitude, however, education in social sciences or similar, is a bonus!
2. 3–4 years of experience in account management and or event management, or a similar role.
3. Comfortable talking to people – over the phone, over email and in person.
4. Ability to travel at a drop of a hat!

Skills:

• Strong written and verbal communication skills.
• Organised, with the ability to multitask and meet deadlines.
• Tech-savvy with proficiency in platforms like social media tools, and Microsoft Office.
• Creative thinker.
• Collaborative team player with a proactive and client-focused approach.

Be a Team Player

o   Be an enabler for impact.

o   Contribute to and build our culture. Drive us forward.

o   Assist with team projects when needed.

o   High quality bug and feature logging. Constantly working with our developers to build the best social impact product in the developing world.

o   Learn and teach something new as often as possible.

o   Contribute and have fun on our social media channels.

o   Motivate and strengthen the team by sharing wins and highlighting team members living by forgood’s values.

Posted on 12 Feb 15:07, Closing date 13 Mar