Student Administration and Support Team Leader

Background

STADIO is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. STADIO endeavours to widen access to top quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by industry. STADIO offers a variety of academic and career-focused undergraduate and postgraduate qualifications through both contact and distance learning modes of delivery.

STADIO is a comprehensive private higher education institution, consisting of the following academic schools:

• Administration and management
• Architecture and engineering
• Commerce
• Education
• Fashion
• Humanities
• Information Technology
• Law
• Media and design
• Policing and law enforcement

Key roles and responsibilities:

• Take accountability for the compliant implementation of the academic administration requirements of all STADIO Application and Registration policies and SOPs on the campus, as instructed by the Campus Registrar
• Train and support the SAS programme administrators on the campus and understand the specific requirements of every School on the campus.
• Oversee and drive the daily student application (CRM) and registration (SIMS) processes on the campus i.e. online applications, on campus registration days, de-registrations, withdrawals, campus access, library cards, student material, etc.
• Be responsible for the efficient turnaround times on all student applications including special request applications.
• Ensure that all registered students are successfully enrolled on their Canvas courses.
• Responsible for the management and housekeeping of student documentation and the verification process.
• Analyse queries, complaints and support request data, relating to the application and registrations process on the campus, in liaison with HOC and CR, in order to improve the student experience on the campus.
• Report to the CR on daily application and registration numbers, backlogs, and resource requirements.
• Set clear and specific performance expectations, in collaboration with the CR, by providing formal and informal feedback sessions.
• Institute performance improvement plans where necessary.
• Hold regular planning, training & review meetings.
• Keep staff motivated and engaged.
• Is a member of the CR School committee and will be expected to participate and contribute to this forum (run by school CR’s).
• Is a member of the SAS Campus committee and will be expected to participate and contribute to this forum (run by campus CR & HOC).

Qualifications and experience | minimum requirements:

• Grade 12 and a post-matric qualification (Diploma/Degree)
• Minimum 3 years relevant experience in a higher education institution
• Knowledge of:

                o   Admission criteria

                o   Student administration processes and systems

                o   Working knowledge of student systems (SIMS/CRM/CANVAS) &• Good understanding of legislation pertaining to personal                             information, consumer protection, information systems and technology.

Key attributes:

•  Ability to work well under pressure and within a team
• Ability to communicate effectively
• Excellent management and interpersonal skills
• Ability to plan and organise in a complex, multi-campus, multi-mode environment

Assumption date:  01 August 2025


All applications will be treated as highly confidential. STADIO Higher Education reserves the right to not fill this position.  Should you not hear from STADIO within two weeks of the closing date, please consider your application unsuccessful.

In terms of the Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

Posted on 15 Jul 12:29, Closing date 13 Aug