Toll and Helpdesk Technician

Company: Pt Operational Services
Location: Hatfield, Pretoria
Reports to: Senior TCS Coordinator
Purpose: To provide 2nd level support on the toll system, oracle, linux and networks

Qualifications, skills and required competencies to meet the job outcomes:

• Diploma in information technology/management
• MS Word/Excel
• Oracle background
• Database experience
• Linux experience is non-negotiable
• Networking experience
• Training on the toll system (hardware and software)
• Company’s contractual obligations
• Company’s toll collection system
• In house induction payment card industry DSS
• Valid light motor vehicle driver’s License
• Excellent writing, documenting and communication
• Excellent computer literacy skills
• Interpersonal relationship skills
• Excellent problem solving and trouble shooting skills
• Experience on Redhat and Debian or similar
• SQL experience or qualification
• Previous toll system experience advantageous
• San and server hardware knowledge and experience
• Self-driven and motivated
• A+ and N+ qualification or experience
• Network skills
• Patience
• Show initiative
• The daily physical demands are those required are those encountered in a typical office with IT administration and support environment, as well as in the open at Toll Plaza’s and must be able to move in confined spaces when at plazas

Essential duties and responsibilities:

• Maintain PCI compliancy
• Linux system with oracle support, maintenance and monitoring
• Working closely with the TCH technicians to resolve issues at plazas and lanes.
• Fault finding, trouble shooting and recovery of Linux based systems
• Fault finding, trouble shooting and replacing faulty network equipment.
• Collection and loading of raw data from remote sites when required
• Adherence to service levels and turnaround time
• Investigate user or toll system problems, reporting needs, system problems, and other user or company needs, resolve, provide support and assistance, analyse, and propose solutions pertaining to toll systems.
• Logging, monitoring, solutions and closing of reported system problems
• Liaison and resolving of system problems with overseas supplier.
• Liaison and resolving of network problems with the network support contractor
• Database and system consistency and performance monitoring.
• Document problems and solutions for future reference
• Maintain communication infrastructure to remote sites
• Maintain confidentiality with regard to information being stored, processed, or accessed
• System support for remote locations.
• Perform daily, weekly and monthly checks on system performance.
• Perform preventative maintenance.
• Maintain and control data centre.
• Submission of Monthly reports.
• Maintain neat and tidy workspace, and storeroom
• Maintain, control and support of all toll system inventory (software and hardware) assets and updated assets and inventory lists.
• Ensure compliance with Bakwena rollup schedules and requirements.
• Ensure uptime for all related servers and workstations.
• Will work shifts, which includes weekends and public holidays.
• Will be the main point of contact of the IT helpdesk and will be required to log calls on the IT helpdesk environment.
• Provide support for end users.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.





Posted on 09 Feb 09:13, Closing date 11 Feb