Operations Assistant

The Relocation Africa Group is a leading company in the global mobility sector in Africa, with our head office based in Kenilworth, Cape Town, and we are looking for an Operations Assistant to join our team in MyResidenceAfrica.

Visit us at: https://myresidence.africa/

What we offer

• Competitive salary: R17,000 - R23,000 per month (based on skillset and previous experience)
• Dynamic, growing company with expansion opportunities
• Diverse and inclusive company culture
• Direct impact on business growth and client satisfaction

Position overview
We are seeking an experienced Operations Assistant to join our operations team.

This multifaceted role is crucial in ensuring exceptional client service and efficient business operations across our African property network.

We have a platform that holds all of our properties and when client requests come in, they are matched to our network of complied property partners. The returned quotes must be scrutinised and captured on our platform and then submitted to our clients within agreed time periods. Most bookings require negotiation.

Key responsibilities
There are 2  key areas of responsibility:

Booking processing and property partner engagement

• Booking Processing
• Process booking requests from clients, agencies, travel managers, and corporate partners
• Source and present appropriate property options to clients
• Negotiate special requirements and terms between clients and properties
• Process confirmed quotes and coordinate with finance team for invoicing
• Handle booking cancellations professionally, enforcing agreed terms
• Hand over completed bookings to guest liaison role

Property partner engagement

• Ensure property details are accurate and complete on database with current pricing
• Support property onboarding and vetting processes according to defined workflows
• Maintain compliance documentation and processes meticulously
• Track and report on property performance including occupancy rates and client satisfaction
• Load requests onto portal with complete accuracy under Operations Manager supervision

Administrative support

• Provide comprehensive administrative support to the operations team
• Manage client and tenant communication professionally
• Coordinate reservation processes and document management
• Ensure quote requests are sent to property partners via portal
• Load invoices accurately onto accounting platform
• Inform finance department of required client invoices

Research and analysis

• Assist with market research as required
• Provide business reporting to support decision making
• Communicate property acquisition needs for new locations or insufficient stock
• Track feedback from client satisfaction surveys

Requirements and qualifications education

• Tertiary qualification required - preferably hospitality (3-4 year Diploma/Degree)

Experience

• Minimum 3 to 5 years' experience in travel/hospitality industry  
• Experience in hotel front desk, serviced apartments, or as booking agent
• Understanding of booking travel market essential
• Work experience in hospitality beneficial (our focus is on business travel not leisure)  

Technical skills

• Proficient in MS Office Suite (Outlook, Word, Excel)
• Knowledge of MS Teams, MS 365, and Xero Billing
• Strong organisational and time-management abilities
• Basic knowledge of financial processes and invoicing
• Comfort with numbers and data management

Professional competencies

• Excellent written and spoken English
• Strong communication skills for diverse audiences
• Ability to work under pressure and meet deadlines
• Experience in negotiating rates with suppliers
• Exceptional attention to detail and accuracy
• Commercial acumen and ability to prioritize effectively
• Cultural sensitivity for diverse business settings
• Project management skills from conception to completion

Personal attributes

• Lively, enthusiastic personality
• Well organised and self-motivated
• Dynamic high-energy self-starter with entrepreneurial spirit
• Ability to work independently in SME business culture
• Resilient and confident in challenging situations
• Teamwork and collaboration focused

Company culture
We welcome enthusiastic candidates passionate about success who actively participate in our growth strategy. We embrace diversity and inclusion as core values, bringing together talent from different places and backgrounds across Africa to create the best ideas and solutions.

Our Purpose: "To offer exceptional experiences for our clients that will always trigger positive memories about Africa and its heart. It's not about what we do but how we make you feel."

Application process
Please only apply if you meet the requirements 

Email your current CV to:

joy@relocationafrica.com

Please note: Only shortlisted candidates will be contacted

Start date: As soon as possible

Posted on 16 Apr 17:25, Closing date 15 May