Pet Insurance Sales and Service Consultant

Job description

About RSPCA Insurance
You may not have heard of the RSPCA here in South Africa — but in Australia, they are one of the most trusted and recognised names in animal welfare. The RSPCA is Australia's leading independent, community-based charity dedicated to animal care and protection. With a presence in every state and territory, the RSPCA investigates animal cruelty, runs rehoming shelters, advocates for animal welfare legislation, and educates the public on responsible pet ownership. RSPCA Insurance is the newest expression of that mission — a pet insurance brand built by the people who know animals best, designed to protect pets and support the ongoing work of the RSPCA across Australia. 

We are proud to be part of the team behind this brand, delivering exceptional service to Australian pet owners from our base in George, South Africa. 

About the Role

As a Pet Sales and Service Consultant for RSPCA Insurance, you'll be the voice of a brand that Australians know and trust. You'll handle inbound and outbound interactions with both existing and prospective customers, focusing on new policy sales and retention — helping pet owners across Australia protect what matters most, while contributing to a cause far greater than the transaction itself. 

Key Responsibilities

Sales

• Promote RSPCA Insurance pet products via inbound and outbound calls.

• Identify customer needs and recommend suitable coverage options.

• Achieve individual and team sales targets while ensuring customer satisfaction.

 Retention

• Engage existing policyholders to support their transition to the new RSPCA Insurance product.

• Address questions and concerns and reinforce the value of keeping their pets insured.

 Team Collaboration

• Participate in team meetings, coaching, and training.

• Share feedback and ideas to improve performance and customer experience.

• Participate in daily stand-up meetings.

 Systems and administration

• Accurately document customer interactions.

• Ensure compliance with internal procedures and regulatory standards.

• Escalate complex issues appropriately.

 General

• Adhere to company policies and procedures.

• Perform other duties as required to support business success.

Working hours and shifts

This role supports the Australian market and requires flexibility to work during Australian business hours. Shifts are scheduled to accommodate time zone differences and currently includes:


Monday to friday (no weekends):

• 04:00 – 12:00

• These hours are subject to change based on business needs and daylight savings.

Why Join Us?


Be part of a team that's doing more than selling insurance — you'll be helping to fund real animal welfare work across Australia, under one of the country's most beloved and trusted brands. You'll work in a collaborative, compliance-focused environment where integrity, transparency, and service excellence are valued. Every conversation you have will help build trust, protect a beloved pet, and support the RSPCA's mission to make animals' lives better.


Ready to Apply?


If you're excited to combine your love for animals with your sales and customer service expertise — and to represent a brand that truly stands for something — we'd love to hear from you! 

What You'll Need

• Minimum Grade 12 / National Senior Certificate.

• A genuine passion for pets.

• Experience in sales, customer service, or a call centre environment.

• High emotional intelligence, empathy, and a customer-first mindset.

• Strong communication and advanced skills in English — both verbal and written.

• Confidence to ask the right questions and understand customer needs.

• Computer literacy and multitasking ability.

 Bonus Skills

• Excellent interpersonal and persuasion skills.

• Problem-solving mindset.

• Adaptability and resilience under pressure.

Posted on 28 Apr 15:23, Closing date 27 May