Pet Insurance Sales and Service Consultant

Job description

Pet Sales and Service Consultant | George, South Africa

We’re launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you’ll play a key role in bringing this new brand to life—delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.

About the role

As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

Key responsibilities:

Sales

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction.

Retention

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

Team collaboration

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

Systems and administration

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

General

• Adhere to company policies and procedures.
• Perform other duties as required to support business success.

Working hours and shifts

This role supports the Australian market and requires flexibility to work during Australian business hours.

Shifts are scheduled to accommodate time zone differences and may include:

• Midnight start (00:00 – 08:00)

• Early morning start (03:00 – 11:00)

These hours are subject to change based on business needs and daylight savings.


 

What you’ll need

• Minimum grade 12 / national senior certificate.
• A genuine passion for pets (being a pet owner would be advantageous).
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy and a customer-first mindset.
• Strong communication skills in English—both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

Bonus skills

• Excellent interpersonal and persuasion skills.
• Problem-solving mindset.
• Adaptability and resilience under pressure.

Why join us?

Be part of a team that’s making a real difference in the lives of pets and their owners. You’ll work in a collaborative, compliance-focused environment where integrity, transparency, and service excellence are valued. Every interaction you have will help build trust and protect the wellbeing of pets across Australia.

Ready to apply?

If you’re excited to combine your love for pets with your sales and customer service expertise, we’d love to hear from you! ��

Posted on 12 Feb 09:47, Closing date 13 Mar