Certificate Administrator

Job description

1. Purpose of the Role

The Certificate Administrator manages the lifecycle of professional or academic certifications. You will ensure that candidates meet all requirements before a certificate is issued, maintain an accurate database of certificate holders, and handle all related inquiries and verification requests.

Requirements

1. Key Responsibilities

• Certification Lifecycle Management: Process applications, verify supporting documents, and issue digital or physical certificates to successful candidates.
• Database Integrity: Maintain and audit the central certification database (e.g., NLRD or internal CRM) to ensure all records are current and accurate.
• Verification Services: Respond to third-party verification requests from employers or background check agencies to confirm the validity of credentials.
• Compliance and Audit: Monitor expiration dates for certifications and manage the renewal or "maintenance of certification" (MOC) process.
• Customer Support: Serve as the primary point of contact for candidates regarding certification requirements, exam schedules, and status updates.

1. Minimum Requirements

• Education: A National Diploma or Degree (NQF Level 6) in Office Administration, Public Management, or a related field is typically required.
• Experience: 2–3 years of experience in an administrative role, specifically within a skills development, SETA, or academic environment is highly advantageous.
• Technical Skills: Advanced proficiency in Microsoft Excel (for data reporting) and experience with Management Information Systems (MIS) or certification platforms.

Posted on 18 Feb 14:04, Closing date 19 Apr