Student Administration and Support Administrator

Job description

• Provide current and prospective students with the highest level of customer service through effective phone, email, and face-to-face communication.
• Attend to and resolve electronic help desk requests.
• Log all correspondence, advice given and outcomes centrally within the electronic systems used.
• Refer specialist enquiries accurately and effectively. Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Build and maintain good relationships with students, sponsors, and colleagues.
• Create a friendly and supportive atmosphere for students and staff.
• Review enrolment/registration documentation received from prospective and returning students and ensure all required information is obtained.
• Develop a key understanding of the institution’s policies & procedures and ensure these are adhered to.
• Provide academic and general administrative functions including maintaining data bases, word processing, electronic filing, and photocopying to support the work of the Student Administration and Support Services (SAS) office.
• Ensure the efficient processing of student academic administration, maintain student and module records on the Student Information Management Systems (SIMS - mySTADIO)
• Provide accurate, relevant, and up-to-date information to staff, students, parents, and corporate clients.
• Arrange consultation between academic staff and students with queries, to ensure an efficient & timely resolution.
• Manage the assessment administration, record absenteeism, and collect medical certificates and supporting evidence for students and maintain lists for assessment extensions and/or supplementary exams.
• Record and maintain student correspondence, registration, and exam results.
• Participate in team training and development activities.
• Additional administration tasks allocated by Team Leaders or occasional out of hours work during peak periods such as registration, orientation, and graduation.

• National Senior Certificate (Matric),
• Tertiary Qualification will be an advantage
• The incumbent must have previous experience within a similar role.
• Drive and self-motivation are critical in this role.
• This position requires an individual who can pay close attention to detail and can work independently and accurately under pressure.
• Have excellent interpersonal and organizational skills.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to work with a diverse team in a fast-paced environment.
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner.
• Committed to producing quality work.
• Computer literate; experience and competency in word processing and spreadsheets.
• Experience in the use of STADIO’s systems; Learner Management systems (LMS) and Student Information Management System (SIMS)

• Communication skills, both verbal and written
• Attention to detail
• Customer service
• Computer literacy, and proficiency in Excel
• Ability to cope with change
• Commitment to continuous learning
• Confidentiality and ethics
• Excellent time management skills
• Ability to work under pressure and within a team