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Quality Assurance Analyst - Call Centre Sales

Remuneration:R7500 - R7500 per month 
Location:Johannesburg
Reference:#PTA000077/Candi
Company:Finding Personnel

The quality assurance analyst will be responsible for evaluating call center sales interactions, coaching agents to improve performance, ensuring compliance standards, and supporting continuous performance improvement within a high-energy sales environment.

Type: Full-time

Key responsibilities:
  • Monitor and assess sales calls to ensure compliance and quality standards.
  • Conduct feedback and coaching sessions to improve agent performance.
  • Assist team leaders in managing underperformance and enforcing discipline.
  • Create and present quality reports, performance dashboards, and improvement plans.
  • Contribute to QA tools, scorecards, and process improvement initiatives.
Qualifications and skills:
Qualifications:
  • Matric certificate or equivalent.
  • Additional certifications in quality assurance or coaching (advantageous).
Skills:
  • Strong attention to detail and accuracy.
  • Proficient in Microsoft Excel (charts, data analysis, reporting).
  • Excellent verbal and written communication.
  • Strong interpersonal and coaching skills.
Experience:
  • Minimum two years of QA experience in a sales call center.
Key Competencies:
  • Analytical thinking
  • Coaching and mentoring
  • Results-orientation
  • Ability to work under pressure
  • High level of integrity
Working Conditions:
  • Monday to Sunday, 08:00 AM – 05:00 PM (rotational days off)
  • Office-based (Rosebank)


Posted on 30 May 16:56, Closing date 29 Jun

Finding Personnel
Finding Personnel is a dynamic hands-on recruitment company. We offer a holistic and professional recruitment service to our valued Clients and Candidates.
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